Refund policy

30-day cooling-off period

You have 30 days after receiving your order to send it back, no reason needed. That's longer than the 14-day statutory cooling-off period in the EU.

Cancelling before shipment

Until your order has been processed (usually within 1 hour), you can cancel it through your account at account.elekso.nl. Go to your orders and submit a cancellation request.

Requesting a return

Start your return at account.elekso.nl or email us at info@elekso.nl. Once approved, we'll send you a return label with instructions. We cover the cost of the return shipment. After approval, you have 14 days to send the parcel.

Return address: DMVM Ventures B.V. (Elekso), Westbroek 32, unit 201, 4822 ZW Breda, the Netherlands. We can't refund items that arrive without a return request.

Condition

Send the product back complete, with all parts and preferably in the original packaging. Trying it out the way you would in a shop is perfectly fine.

Refund

As soon as we've received and checked your return, we'll let you know whether everything is in order. You'll get the purchase price back, including the shipping costs you paid with your order, within 14 days via your original payment method. It may take a little longer for your bank to process the amount. Has it been more than 14 days since we approved your return? Email us at info@elekso.nl.

Exchanges

Prefer a different model? Exchanges are free. Request one via info@elekso.nl. We'll send your new Elekso as soon as your return arrives. If the new model costs more, you only pay the difference.

Damaged or wrong product

Check your order when it arrives. Is the product broken or damaged, or did you receive the wrong item? Contact us straight away and we'll sort it out for you.

Exceptions

Gift cards can't be returned.

Questions?

Email us at info@elekso.nl or call +31 76 700 2830. We usually reply within one working day. Elekso is a trading name of DMVM Ventures B.V., Chamber of Commerce (KvK) 97831867, VAT NL868251112B01.