Shipping policy

Shipping costs

Shipping within the Netherlands costs €4.95, to Belgium €6.95. Ordering for €50 or more? Then your order ships for free. We never charge extra administration or handling fees. What you see is what you pay.

Delivery times

Order on a working day before 4 pm and your parcel leaves the same day. Orders placed after 4 pm, at the weekend or on a public holiday ship the next working day.

Expected delivery time after shipment:

The Netherlands: 1 to 2 working days
Belgium: 3 to 5 working days

We ship with PostNL or DHL. As soon as your parcel is on its way, you'll receive a track & trace code by email so you can follow it.

Where we ship

We currently deliver only in the Netherlands and Belgium. Ordering from another country isn't possible through the web shop. Want to order from another EU country anyway? Feel free to send us a message at info@elekso.nl and we'll see what we can do.

Parcel not received or damaged?

Hasn't your parcel arrived after the expected delivery time, or did it arrive damaged? Let us know within 7 days at info@elekso.nl with your order number and we'll sort it out quickly.

Not happy?

No problem. You have 30 days to send your order back for a refund, or to exchange it for another product free of charge. Our refund policy explains exactly how that works.